At Bambina, we want you to be completely happy with your purchase and are committed to providing exceptional customer service. We understand that sometimes an item may not be quite right, and we are here to assist you with returns, exchanges, or any concerns you may have regarding your order.

Our goal is to make the returns process as simple and straightforward as possible while ensuring you can shop with confidence. If you need to return or exchange an item, please review the information below and contact our Customer Care team if you require any assistance.

We take great pride in the quality of our garments and carefully inspect each item before it leaves our warehouse. If you believe you have received a faulty, damaged, or incorrect item, please contact us as soon as possible so we can resolve the issue promptly.

Thank you for choosing Bambina. We truly appreciate your support and look forward to helping you and your little one enjoy our thoughtfully designed collections

EXCHANGES

We do understand, however, that sometimes you need to exchange or return items to us. There are no returns or exchange for change of mind or sale items.

You can return all products ordered on the bambina website within (fourteen) 14 working days from the delivery date so long as the item(s) are in their original packaging, with all labels and seals intact and with a copy of the original invoice. Please note that returns charges are to be paid by the customer.

FAULTY OR DAMAGED ITEMS

Any item you believe is faulty or damaged; please contact us immediately at customercare@bambina.com.au. We will arrange for this item to be returned to us for assessment and if deemed to be faulty or damaged we will offer you a refund, replacement or exchange.

bambina will send the replacement items to you free of charge. Please note that it is your responsibility to select the correct postage option, with tracking, for your return to us, as we do not take responsibility for parcels that do not arrive.

ITEMS RECEIVED IN ERROR

Any item(s) you receive that differs to what you ordered, please contact us immediately at customercare@bambina.com.au

 We will arrange for this to be returned to us and for the correct item(s) to be sent to you.

PROCEDURE FOR ALL EXCHANGES AND RETURNS

bambina products all have a bambina label attached. DO NOT remove the label or any relevant seal from the purchased item(s) should you wish to return the purchased product(s). Should you decide to return any purchased items, bambina will not accept any items returned that are without their relevant label, seal, packaging or that have been altered from their original status or that have been worn or damaged.

If you wish to return/exchange an item you simply need to return the goods to: 5 Giddings St, North Geelong VIC 3215, Australia

The goods must then be returned within 14 (fourteen) working days from delivery date.

Once we have received your returned goods you will receive a confirmation email. Your exchange/refund will then be processed.

Exchanges only: Any item(s) you request in exchange will be despatched to you within seven (7) days of receipt of your return. If the item(s) requested in exchange are not available or further payment is required, we will contact you. To ensure you receive your replacement items, we would suggest that you place a further order on line and ask for a refund on the items you are returning. This way you ensure that the item(s) you require are available.

FREQUENTLY ASKED QUESTIONS

IS bambina A SECURE WEBSITE?

Yes. All information transmitted through our website is protected using secure encryption technology.

Bambina does not store your credit or debit card details. Payment information is processed securely through our trusted payment providers.

WHERE DOES bambina DELIVER?

We currently only allowing purchasing within Australia only

PRODUCT INFORMATION, GUARANTEES & PRICING

At Bambina, we pride ourselves on offering luxury, high-quality products.

We do not sell second-hand, used, or knowingly faulty products.

While we make every effort to accurately display product colours and details, actual colours may vary slightly depending on your device and screen settings.

All prices are listed in Australian Dollars (AUD) and are subject to change without notice.

All garments and accessories include official Bambina labels and/or seals. These must remain attached if you wish to request a return, exchange, or refund.

REFUNDS

Approved refunds will be processed using the same payment method used for the original purchase.

Please allow several business days for the refund to appear in your account, depending on your financial institution.

POLICY UPDATES

Bambina reserves the right to update or amend this Returns Policy at any time.

Any changes will be published on this website and will take effect immediately upon posting.

We encourage customers to review this page before placing an order.